Support Centre

RoomKeyPMS Payments Powered By Fullsteam Interface Setup

Updated

RoomKeyPMS Payments is a payment solution for independent hotels and chains. In partnership with Fullsteam Payment Processing (FullsteamPay) it supports a wide variety of card present (terminal, Mobile EMV) and card not-present (web, mobile, phone) payments. With an interface connected to RoomKeyPMS, hoteliers can take advantage of the following features:

  • Automated Reconciliation
  • MerchantTrack Online Portal

This credit card interface requires that all computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.0 or above

Once you have purchased RoomKeyPMS Payments to interface with RoomKeyPMS, the setup process is initialized.

Click below for more information:

I am new to RoomKeyPMS, how do I purchase RoomKeyPMS Payments?

Please contact our Sales Team via email: [email protected] or Click Here to Book a Demo with a Sales Manager

I am a RoomKeyPMS User, how do I purchase RoomKeyPMS Payments?

Please contact our Inside Sales Representative, Marie Maisonneuve via email: [email protected]

What Hardware can be used with RoomKeyPMS Payments?

The following Pinpad Devices can be used with RoomKeyPMS Payments:

Device Features: Wired Terminal, with No Signature Capture

Device Features: Wired Terminal, with Signature Capture

STEP #1 Account Setup with Fullsteam Payment Processing

The purpose of this first step is to complete the Fullsteam Payment Processing Application. Once you have purchased RoomKeyPMS Payments Powered By Fullsteam, you will be sent an invitation and you must select the link sent to you via email to begin your application.

To begin your application, you will need the following items:

Business Information Owner's Information Banking Information
  • Legal Name
  • DBA Name, if applicable
  • Tax Identification Number
  • Physical Business Address
  • Ownership Type
  • Date of Establishment
  • Phone Number
  • Email Address
  • Website
  • Credit Card Processing Amount
  • Social Security Number
  • Date of Birth
  • Physical Home Address
  • Phone Number
  • Email Address
  • Account Type (Personal/Business)
  • Routing Number
  • Account Number

If you need assistance finding your particular link, call (334) 329-6775, option 4 Monday through Friday, 8AM to 5PM CST or email the Fullsteam Support Team  at [email protected].

STEP #2 Book Your Testing and Installation Date

The purpose of this step is to schedule your Testing and Installation date with a RoomKeyPMS Interface Specialist. Once your Account has been created with Fullsteam Payment Processing, a RoomKeyPMS Interface Specialist will send an email with the following information:

  • Merchant Identifier (MID) - this is a unique number that identifies your new interface connection to Fullsteam Payment Processing, save this number for your records
  • Terminal Installation Booking Link - use this link to schedule your Testing & Installation date with a RoomKeyPMS Interface Specialist
  • Training Articles - these links direct you to relevant articles on our RoomKeyPMS support website

STEP #3 Testing and Installation: Conference Call with a RoomKeyPMS Interface Specialist

The purpose of this step is to complete the RoomKeyPMS Payments Powered By Fullsteam Installation and Testing with the RoomKeyPMS Interface Specialist. During the scheduled conference call, the Interface Specialist will complete the following:

  • Perform a Token Wipe, but you will be asked to verbally confirm the following first:
    • All authorizations for In-House Guests are settled with your existing credit card processor
    • All Departure Guests are prepaid/settled with your existing credit card processor
    • All Arrivals that require a prepayment at Check-In (such as Expedia Prepaid/Virtual Card) are processed AFTER the testing and installation is completed
  • Assist you with Terminal Device Configuration
  • Add Terminals to the MerchantTrack portal
  • Enable the Online Processing Available checkbox in the RoomKeyPMS Property module

Once these items are completed, the Interface Specialist will send you an email to confirm that the RoomKeyPMS Payments Powered By Fullsteam has been successfully installed and tested - you can now use this interface to process credit card payments and authorizations directly in RoomKeyPMS!

  • Does your property require a booking deposit?
  • Do you take a reservation prepayment before guests arrive?
  • Have you ever had to adjust or refund a credit card payment after guest check-out?

 

If you answer "YES" to any of the questions above, please review the following article: How to Reverse or Adjust/Refund a Payment that was Processed Using a Previous Payment Processor

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