The following article reviews the steps to cancelling a Lock-off Reservation in the PMS.
Cancelling a Lock-Off Reservation
There are two options when cancelling a Lock-off Reservation:
- Cancel the Master Lock-off first, which will result in both the Master AND the Attached rooms to be cancelled all at once.
- Cancel the Attached Lock-off rooms first, which will leave the Master reservation intact.
Cancelling the Master Lock-off first:
Ensure the black arrow is pointing towards the Master Lock-off room, and click Cancel.
Cancelling the Attached Lock-off first:
Ensure the black arrow is pointing towards the Attached Lock-off room, and click Cancel.