The following article reviews the steps to cancelling a Lock-off Reservation in the PMS.
Cancelling a Lock-Off Reservation
There are two options when cancelling a Lock-off Reservation:
- Cancel the Master Lock-off first, which will result in both the Master AND the Attached rooms to be cancelled all at once.
- Cancel the Attached Lock-off rooms first, which will leave the Master reservation intact.
Cancelling the Master Lock-off first:
Ensure the black arrow is pointing towards the Master Lock-off room, and click Cancel.
![Cancelling the Master Lock-off first:](https://media.screensteps.com/image_assets/assets/006/528/381/original/af9bdcd2-84d5-42c6-9135-a3ed84ab9478.png)
Select the Reason for cancelling the reservation, then select Cancel Res (or Cancel & Charge if the cancellation policy requires a cancellation fee be obtained) to process the cancellation.
![](https://media.screensteps.com/image_assets/assets/006/528/383/original/1dc0273e-1a14-4774-bc94-e52a64a3e72c.png)
Both reservations (Master Lock-off and Attached Lock-off) are now cancelled.
![](https://media.screensteps.com/image_assets/assets/006/528/385/original/798dd36c-f486-4861-a98a-a0721c3d1c5c.png)
Cancelling the Attached Lock-off first:
Ensure the black arrow is pointing towards the Attached Lock-off room, and click Cancel.
![Cancelling the Attached Lock-off first:](https://media.screensteps.com/image_assets/assets/006/528/387/original/e3b47c63-4281-4c8b-a710-6926818d7bcf.png)
Select the Reason for cancelling the reservation, then select Cancel Res (or Cancel & Charge if the cancellation policy requires a cancellation fee be obtained) to process the cancellation.
![](https://media.screensteps.com/image_assets/assets/006/528/389/original/258c81f9-1098-4340-9b25-f77ba0abe616.png)
The Attached Lock-off reservation has been cancelled, but the Master Lock-off remains as a reservation.
![](https://media.screensteps.com/image_assets/assets/006/528/391/original/6e6ad8bd-4b21-4af9-8075-c360f13e8a6f.png)