Support Centre

2024/2025 Holiday Office Hours
 

• Tue, Dec 24, 2024
  6 AM to 12 PM PST
   
• Wed, Dec 25, 2024
  Closed (Christmas Day)
   
• Thu, Dec 26, 2024
  Closed (Boxing Day)
   
• Fri, Dec 27, 2024
  6 AM to 5 PM PST
   
• Tue, Dec 31, 2024
  6 AM to 12 PM PST
   
• Wed, Jan 1, 2025
  Closed (New Years Day)

In case of a hotel operation technical emergency, please reach out to our after-house emergency support line at 1-800-234-5695, option 3. Kindly leave a voicemail, as emails are not monitored outside of regular hours.

For non-emergencies, our support team will promptly attend to your matter on the next business day when the office reopens. Regular support hours, from 6 AM to 5 PM PST, Monday through Friday will resume on Thursday, January 2, 2025.

Wishing you joyous holidays from the entire RoomKeyPMS team!

Status Pages

See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.

For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.

Attention Regarding Sequoia 15

This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.

Webinars 

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.