This article explains how to unlock an account that was previously locked. Doing this will allow transfers from the Front Desk to resume.
Search for the desired Account
Go to Operations > City Ledger and locate the City Ledger Account you wish to unlock. Remember that locked accounts will appear in orange.
If you do not see the desired City Ledger Account in the list, it could be for one of two reasons:
- The City Ledger Account is already Closed. In this case, select the Closed dial at the bottom of the screen to view all of your closed City Accounts.
- The City Ledger Account has a Zero Balance. In this case, check the Show Zero Balance Accounts check-box at the bottom of the screen to view all of your City Accounts, with or without a 0 balance.
Unlocking an Account
Once you have located the City Account, ensure the black arrow is pointing towards the correct City Account and then select the Unlock Account button located at the top of the screen.
A message will appear asking you to confirm that you would like to unlock the selected account. Select Yes to unlock the account, or No to cancel without making any changes.
A final message will then appear confirming the account has been unlocked.
The Front Desk will now be able to perform transfers to this account once again.
