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How to Resolve a Non-Matching Transaction in the Payment Reconciliation Report

Updated

This article demonstrates how to use the new Create Match functions in the Payment Reconciliation Report for RoomKeyPMS Payments Powered By Fullsteam. The Payment Reconciliation Report will automatically identify non-matching transactions and group them at the top of the report.

Please note, the Create Match function is permission-based; therefore you will need RoomKeyPMS Payments permission 5000, Payment Reconciliation Report (Match) to proceed.

All computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.0 or above. Please note, this credit card interface is currently available for USA-based clients only.

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How to Resolve a Non-Matching Transaction that Does Not Appear in RoomKeyPMS Payments
  1. In the Payment Reconciliation Report, locate the Non-Matching Transactions section
  2. Select the transaction that appears in the [Hotel Name] column (Left-hand side)
  3. Select the Create Fullsteam Transaction button, a popup window will appear and confirm the status of the Fullsteam Transaction
  4. Review the Approved message details and select the Close button
  5. The transaction will now appear with its corresponding match in the transactions grouped by date, Hover Over the M-icon to see the Manual Match details
How to Resolve a Non-Matching Transaction that Does Not Appear in RoomKeyPMS
  1. In the Payment Reconciliation Report, locate the Non-Matching Transactions section
  2. Select the transaction that appears in the RoomKeyPMS Payments column (Right-hand side)
    • If the transaction does not have a reservation Id, you will need to post an offline transaction in RoomKeyPMS then use "SMART Match" in the Payment Reconciliation Report
    • If the transaction has a reservation Id, a popup window will appear reviewing the transaction and the guest folio
  3. Select the Create Matching RoomKey Transaction button, a popup window will appear and confirm once the transaction is complete
  4. The transaction will now appear with its corresponding match in the transactions grouped by date, Hover Over the M-icon to see the Manual Match details
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