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How to Ignore Non-Matching Transactions in the Payment Reconciliation Report

Updated

This article demonstrates how to use the new Ignore RoomKey Transaction function in the Payment Reconciliation Report for RoomKeyPMS Payments Powered By Fullsteam. This function is permission-based, therefore you will need RoomKeyPMS Payments permission 5020, Payment Reconciliation Report (Ignore) to proceed.

All computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.0 or above. Please note, this credit card interface is currently available for USA-based clients only.

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How to Ignore Non-Matching Transactions
  1. In the Payment Reconciliation Report, locate the Non-Matching Transactions section
  2. Select the transaction that appears in the [Hotel Name] column (Left-hand side)
  3. A popup window will appear reviewing the transaction and the guest folio, select the Ignore RoomKey Transaction button
  4. A popup window will appear and confirm that the transaction has been ignored, repeat Steps 2 & 3 for each applicable transaction
How to View Ignored Transactions
  1. In the Payment Reconciliation Report, enable the Show Ignored Transactions checkbox
  2. Ignored Transactions appear in the Non-Matching Transactions list, Hover Over the I-icon to see the Ignored Transaction details
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