- On July 1, 2023, standard Universal Analytics properties will no longer process data. You'll be able to see your Universal Analytics reports for a period of time after July 1, 2023. However, new data will only flow into Google Analytics 4 properties
- https://support.google.com/analytics/answer/10089681?hl=en#
PPM Configuration
Go to System Configuration => Property => eRes Analytics:
Event Triggers on eRes
The following section explains the user action on eRes, that will trigger an "Event" on Google Analytics 4. For more information on events: https://developers.google.com/analytics/devguides/collection/ga4/reference/events
Page Views
New Reservation - Search:
New Reservation - Rates:
New Reservation - Guests:
New Reservation - Done:
begin_checkout
The "begin_checkout" event is triggered when the user clicks on the "Book Now" button:
add_payment_info
The "add_payment_info" event is triggered when the user clicks on "Submit" on the Credit Card window and the card is successfully accepted:
**The "add_payment_info" event is only available for properties using the RoomKeyPMS Payments powered by Fullsteam integration**
purchase
The "purchase" event is triggered when the user clicks on the "Complete Booking" button and the reservation is booked successfully in RoomKeyPMS:
file_download
The "file_download" event is triggered when the user clicks on the "Print Your Confirmation" button:
Room Purchase
The main purchase item on the reservation will be the Room Type and Rate Plan will be represented in the category. Below is the full Item Parameter list for Room purchases:
For Packages and Inclusions, the item_category items are different than a regular rate plan:
Guest Service Purchase
Guest Services that are added to the reservation, will have their own set of Item Parameters:
