Support Centre

Office Closure - Remembrance Day

Monday, Nov 11th, 2024

In observance of this Canadian holiday, our office will be closed all day. If you have an emergency impeding your hotel's operation, please get in touch with our after-hours emergency support line at 1-800-234-5695, option 3. Please leave a voicemail to have your issue addressed as emails are not monitored after hours.

If the matter is a non-emergency, our support team will contact you first thing on Tuesday, November 12th when the office reopens for regular support hours 6 am - 5 pm PST, Monday through Friday.

Status Pages

See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.

For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.

Attention Regarding Sonoma 14

This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sonoma 14 at this time. Once a fix has been developed, an updated notification will appear here.

Webinars 

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

Next Webinar: All About Rates | Wednesday, Nov. 20th

Click Here to Register for this Webinar