Support Centre

Getting Started

Everything you need to learn to begin using RoomKeyPMS

Training Videos & Webinars

Watch overviews of our most popular features!

Download RoomKeyPMS

Follow these steps to download the latest version of RoomKeyPMS

Ideas Portal

Do you have product ideas for RoomKeyPMS?

Important Notifications

Status Pages

See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.

For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.

Attention Regarding Sonoma 14

This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sonoma 14 at this time. Once a fix has been developed, an updated notification will appear here.

Webinars

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

Updating Rates

Just the Basics

A collection of how-to manuals for managing basic hotel functions using RoomKeyPMS

RoomKeyPMS Settings 82
Rate Wizard and Rate Management Tools 52
Guest Profiles 18
Reservation Management 33
Front Desk Operations 63
Reports and Reporting Tools 98

RoomKeyPMS Integrations

Setup and manage connections with other RoomKeyPMS products.

Advanced Modules & Functions

Packages, Guest Services, and Add-Ons 14
Corporate Accounts 14
Group Blocks 30
City Ledger 43
Maintenance 4
Wholesaler Accounts 10
Travel Agent Accounts 8
Sundry Sales 8
Message Center 25
Lock-Off Rooms 10

Additional Information

Training Videos & Webinar Recordings View 46 Articles Interfaces, Exports & Imports View 18 Articles RoomKeyPMS Troubleshooting View 9 Articles RoomKeyPMS Release Notes View 83 Articles