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How to View the Details of a Guest Profile

Updated on

When a guest profile is created in RoomKeyPMS, the following information can be collected and stored within the Guest Profile:

  • Main Guest Information
  • Extra Information
  • Guest Stay Information
  • Credit Card Information

Click below for more information:

To View Main Guest Information

In the Guest Profile module:

  1. Select the applicable guest profile
  2. In the Main Guest Info tab, select the Main Address tab to view the following:
    • Required fields: First Name, Last Name, Telephone #
    • Optional fields: Title, Address, Zip/Postal Code, City, Country, State/Province, Mobile #, Other Telephone #, Email
  3. In the Main Guest Info tab, select the 2nd Address tab to view the following:
    • Optional fields: Name, Address, Zip/Postal Code, City, Country, State/Province, Telephone #, Mobile #, Other Telephone #, Email
  4. Also, in the Main Guest Info tab:
    • Is this Guest a VIP? checkbox
    • General Email (Confirmations, Folios etc...) checkbox
    • Email Marketing Campaigns checkbox
    • The View Guest Notes button
    • Do Not Rent checkbox and the corresponding Why? button
To View Extra Guest Information

In the Guest Profile module:

  1. Select the applicable guest profile
  2. Select the Extra Info tab to view the following:
    • Vehicle License Plate #, Model, Make, Color
    • Guest's preferred Language of communication and Country of Nationality
    • Air #, Auto #, Loyalty # and Loyalty Start Date
    • Custom Fields
To View Guest Stay Information

In the Guest Profile module:

  1. Select the applicable guest profile
  2. Select the Stays tab to view the following:
    • Past and Future stay information including ResID, Room Type and #, Arrival/Departure, Occupancy and Average Rate
  3. When a booking line item is selected, the following information is viewable below:
    • Property Name, Reservation Date, Client Type, Source of Business, Rate Name, Total Room Revenue
    • The Print Folio button
To View Guest Credit Card Information

In the Guest Profile module:

  1. Select the applicable guest profile
  2. Select the Credit Cards tab to view the following:
    • New, Edit, Delete buttons
    • Credit Card information including: Card Type, Number, Exp., Name on Card, Associated Reservations, Last Used, Tokenized status
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