Support Centre

How to Remove a City Ledger Account from a Corporate Account


It may be necessary, due to new billing arrangements with an existing Corporate Client, to update their profile by removing the ability to bill to their City Ledger Account (Direct Bill). This is not the same as locking an account due to non-payment, and would be used more in a situation where the nature of the agreement between the two businesses was updated through a contract change, renewal or renegotiation.

The following steps explain how to remove a City Ledger Account from an existing Corporate Account profile.

Open the Corporate Module

Go to Operations > Corporate

Open the Corporates Module

Select the Corporate Account that you would like to remove the City Ledger Account from (ensure the arrow is pointing towards the account name) and select the Modify button to the right of the screen.

Update Room & Tax Routing and Billing Notes

  • Ensure folio number is set to 1 - If you are removing a City Ledger Account from a Corporate Account and these guests are now responsible for all of their own charges, then you must set room charges to post to Folio 1
  • Update the Attach Note area to reflect the proper billing instructions
Update Room & Tax Routing and Billing Notes

Detach the associated City Ledger Account

To remove the City Ledger Account:

  • Uncheck the Has City Account box located in the top right hand corner of the General Tab. This will remove the City Ledger from the Corporate Account
  • Click Post to save

The City Account has now been removed from this Corporate Account.

Detach the associated City Ledger Account

Updating Billing for Existing Reservations

NOTE: Existing reservations will NOT update with the new billing, they will maintain the billing instructions the Corporate Account was set to at the time of booking.

If you want existing reservations to reflect this new billing, you must:

  1. Edit each of the existing reservations (by selecting Change Res). Make a note of what Client Type & Rate the reservation is currently booked on
  2. Change the Client Type of the reservation to Independent/Leisure (or any non-Corporate Client Type)
  3. Select OK to save changes
  4. Edit the reservation again (by selecting Change Res) and change the reservation back to the proper Corporate Client Type & Rate they were on before (make sure to double check the rate before you rebook).
  5. Select OK to save changes. The guest reservation will now be updated to reflect the billing changes made to the Corporate Account.
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