2. Vendors - This tab is used to track vendors that the property may use to supply some of the Guest Services offered. For example, if the property uses Island Scooters as a 3rd Party rental agency to offer scooter rentals to guests, a Vendor account would be created, and the scooter rental Guest Service would be attached to it so that any scooter rentals can be tracked by vendor.  This is done using the Guest Services By Vendor report.

• To add a vendor go to the Vendor tab and select Add
• Input all the vendor information and then select Post

If a Vendor is no longer being used, they can be deactivated by selecting their account in the list, clicking Edit, and un-checking the box next to Active.

3. Service Groupings - This area allows Guest Service Groupings to be created. Guest Services can be added to a grouping, and the grouping can be used as a filter to help find specific Guest Services from the list quickly. This is especially helpful when there are a large variety of Guest Services available in the PMS.

• To add a Service Grouping select Add
• Input the name for the Service Grouping and select Post

NOTE: It is advisable as a Best Practice to create all Vendors and Service Groupings prior to creating the Guest Services.

When creating or modifying a Reservation, under the Services tab, use the Grouping drop down menu to select the desired Service Grouping.

With the Guest Services grouping selected, the list filters down to services in that grouping only.  Use the arrow to move the desired service from the list on right, over to the reservation.

Because this guest service is just a preference and has no fee attached to it, the Price will show $0.00.  Under the Dates for the stay, there is a 1 under the first night (March 18), as the service is not repeatable, and only occurs once, as it is not based on the number of people in the room.

Reviewing the Guest Services report, the service will show up as below.

Go to System Configuration > Guest Services. Under the Services tab, click Add and fill in the following information:

• Code – codes can be up to 20 characters in length. This code will appear on all of the guest service related reports
• Name – a short name for the guest service that can be up to 30 characters in length, this name will appear under the Services tab in the Reservation window
• Description – a description of the Guest Service
• Repeatable – Depending on the intended purpose of a guest service, the components can be made repeatable. The Transaction can repeat charge based on Stay, Daily, Weekly or Monthly, and can be applied to a Room, or a Person. If applied to a Person, it can be applied to either Adults, Children or Any (ie: both adults & children). In the Valet Parking example below, the guest service is set to repeat daily, per room.  This is the same rule that was set on the original transaction code in the Transaction Code module.
• Transaction Based – Place a check in the box next to Transaction Based to indicate that there will be charge for this guest service
  • Using the drop down menu, select the associated transaction code that will be used to post charges for this guest service
  • Insert the rate to post for this guest service
• Vendor – If there is a 3rd Party vendor that supplies this guest service, select them from the drop down list
• Grouping – this guest service is being grouped as a Guest Service. Therefore, when creating a guest reservation, the grouping Guest Services would be selected to filter to this guest service, and any other related guest services

When done, click Post to save.

When creating or modifying a Reservation, under the Services tab, use the Grouping drop down menu to select the desired Service Grouping.

With the Guest Services grouping selected, the list filters down to services in that grouping only.  Use the arrow to move the desired service from the list on right, over to the reservation.

Because this guest service is transaction based, when added to the reservation, the charge will show up under the Price column.  In this case, the charge is $42.00 per night. Under the Dates of the stay, (Mar 18-20) there is a 1, indicating that this charge will post once per day, each day of the stay.  The associated charges for the guest service will show at the bottom of the screen, with totals including any taxes that may apply.

NOTE: It is possible to edit the Price, and the frequency of when the service posts each day by simply typing over the fields. For example, the price could be re-entered as $30, and if the guest only has the car for the first two nights, under Mar 20, delete the 1 to prevent the service from posting on that night.  The price will update at the bottom to reflect the changes made.

Reviewing the Guest Services report, the service will show up as below.

Fill in the following information:

• Date From - Will default to the current date, but can be set to start on any date past the current date
• Date To - Will default to the current date. If the price of the service goes up or down based on seasons, and end date can be entered. If the price is just going up, and there is no projected end date when it will change again, this field can be left blank, making the change effective indefinitely
• Price - Enter the new price of the service
• Not Available (optional) - If the Guest Service is truly seasonal, such as Lift Tickets or Kayak Rentals, it can be made unavailable for a period of time, so that it cannot be used during the off-season. This will remove the Guest Service from the Services tab of the Reservation window during the selected dates.  It will also remove it from the eRes Mobile Booking Engine, if it was made available for booking online.

When done, click Post to save the changes.

To create seasonal pricing, follow the same steps as above, but use the Date From and Date To to define when the pricing changes.