The RoomKeyPMS Mobile feature enables properties to integrate a physically distanced check-in and check-out process for their guests.
Guest Mobile Check-out Workflow
Guests will receive a link from the hotel on their day of departure. Each property will have a customized landing page according to their brand standards. The name of the guest will automatically be populated, the guest just needs to click "Check-Out" to start the process.
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This page allows the guest to review their folio by selecting "View Bill #1". To dispute any charges they can reach out to the front desk team, otherwise click on Check-Out to continue the process.
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This page pertains to how the bill will be settled. The guest can settle the charges to the payment method they provided at check-in, or contact the front desk to change their method of payment.
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If the method on file is selected, the next page will provide an digital signature form for the guest to acknowledge the charges.
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Upon completion, the guest can provide an email address to which the final bill will be sent once the payment is settled.
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This page indicates that the mobile check-out process is complete.
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The guest will receive a second email with the bill once the mobile check-out process is complete.