The RoomKeyPMS Mobile feature enables properties to integrate a physically distanced check-in and check-out process for their guests.
Guest Mobile Check-out Workflow
Guests will receive a link from the hotel on their day of departure. Each property will have a customized landing page according to their brand standards. The name of the guest will automatically be populated, the guest just needs to click "Check-Out" to start the process.
![](https://media.screensteps.com/image_assets/assets/004/052/870/original/49431a8f-a82c-4718-94e2-d7ab0cf68a5b.jpg)
This page allows the guest to review their folio by selecting "View Bill #1". To dispute any charges they can reach out to the front desk team, otherwise click on Check-Out to continue the process.
![](https://media.screensteps.com/image_assets/assets/004/052/872/original/11fb8c7a-da8f-498b-b1ae-69a50ab8334c.jpg)
This page pertains to how the bill will be settled. The guest can settle the charges to the payment method they provided at check-in, or contact the front desk to change their method of payment.
![](https://media.screensteps.com/image_assets/assets/004/052/874/original/81becd06-6af2-4054-b46f-04974eb65b1a.jpg)
![](https://media.screensteps.com/image_assets/assets/004/052/876/original/8ae47b1e-3790-4360-aae4-93f9e1460dd2.jpg)
If the method on file is selected, the next page will provide an digital signature form for the guest to acknowledge the charges.
![](https://media.screensteps.com/image_assets/assets/004/052/878/original/01438082-1f7b-47f6-b9b5-0e805f99b22e.jpg)
Upon completion, the guest can provide an email address to which the final bill will be sent once the payment is settled.
![](https://media.screensteps.com/image_assets/assets/004/052/880/original/072e141d-f5a8-4053-8846-8a0c19c2713d.jpg)
This page indicates that the mobile check-out process is complete.
![](https://media.screensteps.com/image_assets/assets/004/052/882/original/ca5fe2b2-0d35-4178-b441-db41862eb2f0.jpg)
The guest will receive a second email with the bill once the mobile check-out process is complete.