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How to Customize Mobile Check-In Settings

Updated

The Mobile Check-In module allows hotels to offer a mobile check-in experience for guests prior to arrival. With Mobile Check-In, hotels can schedule prompts for their arriving guests to confirm their contact information, review & sign a Mobile Check-In Form (AKA virtual registration card), as well as the option of collecting guest credit card* information and identification.

*A credit card interface is required. Some restrictions may apply, please see the CC Integration Tab information below.

Click below for more information:

How to Access Mobile Check-In
  1. In the System Configuration menu, select Mobile
  2. In the Mobile module, select the Check-In tab
RoomKeyPMS   RoomKeyPMS Hotel
How to Customize Settings in the Mobile Check-In Configuration Tab

In the Mobile Module, within the Check-In tab:

  1. Select the Configuration Tab
  2. Select the Modify button
  3. Enter information into any of the following:
    • Hotel Policies, Hotel Arrival Instructions, Footer, Optional Fields, and Vehicle Information
  4. Select the Save button
How to Customize Settings in the Mobile Check-In Email Tab

Email Settings

In the Mobile Module, within the Check-In tab:

  1. Select the Check-In Email Tab
  2. In the Email Settings tab, select the Modify button
  3. Enable the Check In Email checkbox
  4. Enter information into the following:
    • Required: From Name, Reply To Email, Reply to Name, Subject, Schedule Delivery
    • Optional: BCC Email
  5. Select the Save button

Exclusion Rules (Optional)

In the Mobile Module, within the Check-In tab:

  1. Select the Check-In Email Tab
  2. Select the Exclusion Rules tab
  3. Select the Modify button
  4. Use the following tabs to prevent certain guests from receiving a Check-In Email:
    • Client Types tab will display a list of active client types; use the checkboxes to select client types individually
    • Market Segments tab will display a list of market segments; use the checkboxes to select market segments individually
    • Rates tab will display a list of active rate plans; use the checkboxes to select rate plans individually
    • Note: exclusion rules are not required, if you prefer to send Mobile Check-In Emails to all arrivals regardless of client type, market segment or rate plan, you can leave all checkboxes disabled (unchecked)
  5. Select the Save button
How to Customize Settings in the Mobile Check-In CC Integration Tab

To collect guest credit card information during Mobile Check-In, one of the following credit card interfaces is required: RoomKeyPMS Payments, Heartland or Shift4 - specifically, i4Go.

If you manually process credit cards outside of the RoomKeyPMS database, an advertisement for RoomKeyPMS Payments will appear in the Mobile Check-In CC Integration tab. For more information about credit card interfaces, please contact our Inside Sales Manager, Margaux LeMerre via email:  [email protected]

In the Mobile Module, within the Check-In tab:

  1. Select the CC Integration Tab
  2. Select the Modify button
  3. Enable the Allow Credit Card entry by Guest checkbox
  4. Enter information into the following fields:
    • Credit Card instructions
    • Alternative Payment Method Instructions
  5. Select the Save button
How to Customize Settings in the Mobile Check-In Identification Tab

In the Mobile Module, within the Check-In tab:

  1. Select the Identification Tab
  2. Select the Modify button
  3. Click the Enable Mobile Identification checkbox
  4. Enter information into the following fields:
    • Identification Instructions Message
    • Front Desk Identification Message
  5. Select the Save button
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