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How to Process Payments Using RoomKeyPMS Payments Powered By Fullsteam

Updated

All computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.0 or above. Please note, this credit card interface is currently available for USA-based clients only.

The following article outlines how to use RoomKeyPMS Payments Powered By Fullsteam to process credit card payments for in-house and checked out guest reservations, as well as city ledger and sundry sales payments.

Supported payment types: Credit Card Transactions only (Visa, MasterCard, American Express)

Click below for more information:

How to Process a Credit Card Payment for a Guest Reservation

In the In-House or Reservations view screen, locate the guest reservation and complete the following:

  1. Select the Post Payment button
  2. In the Payments window, enter the amount to be processed in the Amount field
  3. Select the OK/Exit button
  4. In the Fullsteam processing window, select the Post button

Once the payment has been processed, a Fullsteam window will appear with an Approved message including the following:

  • Auth Code: Authorization Code
  • Transaction ID: TTID used to locate this transaction record in MerchantTrack
  • Reference #: same as the Transaction ID
  • Card Type: confirmation of the type of credit card used in this payment processing
How to Process a Credit Card Payment for a City Ledger Account

In the City Ledger Module, double-click the name of the account or select the Account Details button to access the City Ledger Account Master popup window and complete the following:

  1. In the Invoices tab, select the applicable invoice
  2. Select the Pay Invoice button
  3. In the City Ledger Payment popup window, enter the credit card payment details using the following fields:
    • Transaction Code, Card #, Expiry Date, and Name on Card
    • Payment Amount: use this field to enter the amount to be processed on the credit card
  4. Select the Ok button
  5. In the Fullsteam popup window, select the Post button to process the credit card

Once the payment has gone through you will get an approved message including the following transaction information:

  • Auth Code: Authorization code
  • Transaction ID: TTID – best way to find the transaction in the MerchantTrack portal
  • Card Type: Will show the credit card type
How to Process a Credit Card Payment for a Sundry Sale

In the Sundry Sales module (Operations > Sundry Sales), create a new Sale with items listed in the Charges section and then complete the following:

  1. Enter the credit card payment details using the following fields:
    • Payment Code, Number, Expiry date, and Card holder
  2. Select the Post Payment button
  3. In the Fullsteam popup window, select the Post button to process the credit card

Once the payment has gone through you will get an approved message including the following transaction information:

  • Auth Code: Authorization code
  • Transaction ID: TTID - best way to find the transaction in the MerchantTrack portal
  • Card Type: Will show the credit card type
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