Apple Pay and Google Pay are a type of virtual wallet application. These apps (or online services) securely store cardholder payment information allowing the user to make cashless transactions using a smartphone or other digital device. When Apple Pay or Google Pay is used, the payment method that appears in RoomKeyPMS will reflect the type of credit card that the cardholder added to their virtual wallet. There is no unique Card Type for Apple or Google Pay.

For Example: If Visa credit card information was added to Apple Pay and used to pay for a transaction at the front desk, then the card will appear as a Visa in RoomKeyPMS

Virtual Card Number

When a cardholder adds their credit card information to Apple Pay or Google Pay, a Virtual Card Number is automatically assigned for security purposes. When a transaction is processed, the credit card number that appears in RoomKeyPMS will not match the last 4-digits of the cardholder's actual credit card; instead, it will match the Virtual Card Number assigned in their Apple Pay or Google Pay settings.

Apple Pay Virtual Card Number

Follow these steps on your iPhone or Apple Watch:

1. Open the Wallet app
2. Tap the card you used for the purchase
3. Tap the More button (three dots) or the Info icon or Card Details
4. Select Card Information - the last 4 digits associated with your card will appear in this area

Google Pay Virtual Card Number

Follow these steps on your smartphone or other digital device:

1. Open the Google Wallet app
2. Tap the payment card you used for the purchase
3. Scroll down and tap Details, then Virtual Account Number to see the last 4 digits associated with your card

A prepaid credit card is a payment method type that allows you to make purchases by loading funds onto the card before use. Unlike traditional credit cards, prepaid cards do not offer a credit limit; instead, the amount you can spend is limited to the balance loaded onto the card.

During the Check-in process, a Credit Card is authorized.  If a guest inserts a Prepaid Credit Card during the Check-In process and an authorization is attempted, the following message will pop up in RoomKey.  If "Yes" is selected, the guest will need to re-insert their Prepaid Card into the EMV device so that it may be charged.  RoomKeyPMS will then send a "Charge" message to Fullsteam in order to Charge the Prepaid Credit Card.

The Prepaid Credit Card Payment will then appear on the Guest Folio once the guest has been checked-in.

A Reservation Note will then appear on the Reservation advising the Clerk that:  "Card ending in XXXX was not saved on Reservation.  Prepaid Credit Card was used or Interac was selected at time of posting."

When using the Post Payment button in RoomKeyPMS, the process is to attempt to Authorize the card first and then Capture the authorization.  Again, due to the fact that Prepaid Cards cannot be authorized, the following message will appear.  

• If Yes is selected, the guest will need to re-insert their Prepaid Card into the EMV device so that it may be charged as a Prepaid Card Payment.  RoomKeyPMS will then send a "Charge" message to Fullsteam in order to Charge the Prepaid Credit Card.

When the Transaction Approves a notification to the Clerk will advise that a Prepaid Credit Card was used and therefore the Card information will not be saved on the Reservation.

The Prepaid Card Payment will then appear on the Guest Folio.

And a Reservation Note will appear stating:  Card ending in: XXXX was not saved on Reservation. Prepaid Credit Card was used or Interac was selected at time of posting.