Important Notifications
Office Closed Monday, Oct. 2nd in observance of National Truth & Reconciliation Day in British Columbia, Canada.
If you have an emergency, please review our Emergency Support Protocol. If the matter is a non-emergency, our support team will reach out to you when the office reopens on Tuesday, October 3rd.
Attention Regarding Sonoma 14
This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sonoma 14 at this time. Once a fix has been developed, an updated notification will appear here.
Webinars
RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month. Click Here to view webinar recordings.
Upcoming Webinars:
Security Metrics Compliance Program for RoomKeyPMS Payments Powered by Fullsteam
RoomKeyPMS Payments now includes the Security Metrics Compliance Program, a solution designed to simplify and streamline your PCI DSS compliance. Breach Protection – Up to $100,000 of breach protection from North American Data Security. Quarterly Vulnerability Scans – Provides vulnerability scanning software for your digital infrastructure.
Automatic Enrollment: PCI compliance is required for all businesses that process credit card transactions. So, we have automatically enrolled you in the Security Metrics program.
PCI Management Fee: A monthly fee of $14.95 will be billed to your payment processing statement for this service.
Certification Deadline: Your PCI certification must be complete by November 1st, 2023 to avoid a monthly PCI Non-Compliance Fee of $34.95 that will continue until you verify your PCI compliance.
If you have any questions, contact SecurityMetrics at (800) 557-4797 to speak to a U.S.-based Compliance Consultant available 24/7.
Learn more about our additional RoomKeyPMS products:
Tag Manager
- Tag Manager Overview
- Adding a New Tag
- Modifying or Deactivating an Existing Tag
- Deleting an Existing Tag
- Attaching a Tag to a Corporate Account in the Tag Manager
- Attaching a Tag to a Group in the Tag Manager
- Attaching a Tag to a Wholesaler Account in the Tag Manager
- Attaching a Tag to a Corporate Account in the Corporate Module
- Attaching a Tag to a Group in the Group Module
- Attaching a Tag to a Wholesale Account in the Wholesaler Module
Travel Agents
Message Center
- How to Create a Log Book Entry for the Day
- How to See Who's Read Log Book Entries
- How to Add Entries into the Log Book
- How to Filter View of Log Book Entries
- How to Group Clerks into Departments
- How to Create a General Task
- How to Create a Task for a Specific Reservation
- How to Add a Comment to Task
- How to Edit a Task
- How to Delete a Task
Guest Profile
- Guest Profile Custom Reports
- Guest Profile Module
- How to Blacklist a Guest
- Why Merge Guest Profile Data?
- Merge Duplicate Profiles Manually
- Profile Match & Merge - Getting Started
- Profile Match & Merge Training Videos
- Profile Match & Merge - Best Practices
- Profile Match & Merge - Troubleshooting
- Profile Match & Merge - What Happens When You Merge?