Important Notifications
Exception Refund Access Agreement
RoomKeyPMS Payments Powered by Fullsteam users may need to sign an ERA Agreement to adjust/refund credit cards, Click Here for more information about the ERA Agreement.
Webinars
RoomKeyPMS Webinars are hosted on the 3rd Wednesday of each month. Click Here to view webinar recordings.
Upcoming Webinars: 2-Way GDS Interfaces | TBD
Learn more about our additional RoomKeyPMS products:
Tag Manager
13 Articles
- Tag Manager Overview
- Adding a New Tag
- Modifying or Deactivating an Existing Tag
- Deleting an Existing Tag
- Attaching a Tag to a Corporate Account in the Tag Manager
- Attaching a Tag to a Group in the Tag Manager
- Attaching a Tag to a Wholesaler Account in the Tag Manager
- Attaching a Tag to a Corporate Account in the Corporate Module
- Attaching a Tag to a Group in the Group Module
- Attaching a Tag to a Wholesale Account in the Wholesaler Module
Travel Agents
8 Articles
Message Center
25 Articles
- How to Create a Log Book Entry for the Day
- How to See Who's Read Log Book Entries
- How to Add Entries into the Log Book
- How to Filter View of Log Book Entries
- How to Group Clerks into Departments
- How to Create a General Task
- How to Create a Task for a Specific Reservation
- How to Add a Comment to Task
- How to Edit a Task
- How to Delete a Task
Guest Profile
16 Articles
- Guest Profile Custom Reports
- Guest Profile Module
- How to Blacklist a Guest
- Why Merge Guest Profile Data?
- Merge Duplicate Profiles Manually
- Profile Match & Merge - Getting Started
- Profile Match & Merge Training Videos
- Profile Match & Merge - Best Practices
- Profile Match & Merge - Troubleshooting
- Profile Match & Merge - What Happens When You Merge?