Support Centre

Rate Wizard Training Webinar

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This is an introduction to the Rate Wizard module in RoomKeyPMS. Watch this webinar to learn how to create a rate plan, load rate prices, manage restrictions, and more!

The following three steps are required to create and distribute a new rate:

  1. Create a New Rate Plan
  2. Setup a Rate Template and Load Rate Prices
  3. Attach a Client Type

Need to change a rate price or manage GDS rates?

Checkout our Rate Management Webinar videos!

Click below for more information:

How to Access the Rate Wizard
How to Create a New Rate Plan
How to Setup a Rate Template & Load Rate Prices
How to Attach a Client Type to a Rate Plan (Make it Bookable!)
How to Setup a Tier Enabled Rate
How to View Rate Adjustment History
Previous Article Essential Balancing Webinar
Next Article Rate Management Webinar

Important Notifications

2024/2025 Holiday Office Hours
 

  • Tue, Dec 24, 2024
    6 AM to 12 PM PST
     
  • Wed, Dec 25, 2024
    Closed (Christmas Day)
     
  • Thu, Dec 26, 2024
    Closed (Boxing Day)
     
  • Fri, Dec 27, 2024
    6 AM to 5 PM PST
     
  • Tue, Dec 31, 2024
    6 AM to 12 PM PST
     
  • Wed, Jan 1, 2025
    Closed (New Years Day)

In case of a hotel operation technical emergency, please reach out to our after-house emergency support line at 1-800-234-5695, option 3. Kindly leave a voicemail, as emails are not monitored outside of regular hours.

For non-emergencies, our support team will promptly attend to your matter on the next business day when the office reopens. Regular support hours, from 6 AM to 5 PM PST, Monday through Friday will resume on Thursday, January 2, 2025.

Wishing you joyous holidays from the entire RoomKeyPMS team!

 

Status Pages

See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.

For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.

 

Attention Regarding Sequoia 15

This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.

 

Webinars 

Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.

Up Next: Custom Guest Documents | Wednesday, December 18th

Click Here to Register!

Training Videos & Webinar Recordings

Webinars: Getting Started 8
Webinars: Managing Rates 3
Webinars: Advanced Modules 17
Webinars: Mobile Guest App 2
Webinars: Interfaces 6
Training Video Archive 11
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