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Essential Balancing Webinar

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In this webinar, we will review the Essential Balancing process and take a deep-dive into error-troubleshooting and resolving out-of-balance issues.

End-of-Day in RoomKeyPMS

RoomKeyPMS does not have a manual End-of-Day process. Instead, the date rolls automatically at 12:00am (Midnight) and users can reconcile receivable accounts after a designated Rollover Time, or during the next Morning/AM Shift if the hotel Front Desk closes overnight. 

If the Front Desk is open 24/7, the Rollover Time allows the Night Auditor to check-in Arrivals after midnight.

Click below for more information:

Expand or collapse content What is Essential Balancing?
Expand or collapse content End of Day vs. Rollover Time in RoomKeyPMS
Expand or collapse content Rollover Settings and Guest Arrivals After Midnight

End-of-Day Reporting

Three Balance Checks are used to confirm the receivable accounts (A/R Guest, A/R City and Deposit Holdings) are balanced, and therefore ensure all PMS reports are accurate.

Balance Checks should be completed Daily

Click below for more information:

Expand or collapse content What Reports are Used to Reconcile Accounts?
Expand or collapse content How to do Balance Checks Using the Essential Balancing Report

Troubleshooting: First Steps

When you discover that one or more accounts is out of balance, these are the first issues you can review to resolve it.

Click below for more information:

Expand or collapse content What if your Accounts are Out of Balance?
Expand or collapse content Overstayed Reservations
Expand or collapse content No Show Reservations

Troubleshooting: Unbalanced Folios

Guest Folios may become unbalanced if an outstanding charge or payment occurs after a reservation has been cancelled or after a guest has checked out

Click below for more information:

Expand or collapse content What are Unbalanced Folios and How to Find Them
Expand or collapse content How to Fix Unbalanced Folios in Cancelled Status
Expand or collapse content How to Fix Unbalanced Folios in Checked Out Status
Expand or collapse content How to Confirm there are no more Unbalanced Folios

Advanced Troubleshooting

The following steps can be used if the above troubleshooting has been completed and one or more receivable accounts is still out of balance. 

Click below for more information:

Expand or collapse content Advanced Troubleshooting using the Transaction Register Balance (TRB) Report
Expand or collapse content Advanced Troubleshooting using a Transaction Code Audit
Expand or collapse content How to Report an Out of Balance to our Support Team
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