In this webinar, we will review the Essential Balancing process and take a deep-dive into error-troubleshooting and resolving out-of-balance issues.
End-of-Day in RoomKeyPMS
RoomKeyPMS does not have a manual End-of-Day process. Instead, the date rolls automatically at 12:00am (Midnight) and users can reconcile receivable accounts after a designated Rollover Time, or during the next Morning/AM Shift if the hotel Front Desk closes overnight.
If the Front Desk is open 24/7, the Rollover Time allows the Night Auditor to check-in Arrivals after midnight.
Click below for more information:
End-of-Day Reporting
Three Balance Checks are used to confirm the receivable accounts (A/R Guest, A/R City and Deposit Holdings) are balanced, and therefore ensure all PMS reports are accurate.
Balance Checks should be completed Daily
Click below for more information:
Troubleshooting: First Steps
When you discover that one or more accounts is out of balance, these are the first issues you can review to resolve it.
Click below for more information:
Troubleshooting: Unbalanced Folios
Guest Folios may become unbalanced if an outstanding charge or payment occurs after a reservation has been cancelled or after a guest has checked out.
Click below for more information:
Advanced Troubleshooting
The following steps can be used if the above troubleshooting has been completed and one or more receivable accounts is still out of balance.
Click below for more information: