Reservations are a digital record of a guest stay. This video explains how these can be categorized by status, and what is included in every reservation. 

This video demonstrates the three steps required to make a reservation:

1. Search for Availability
2. Select the Rate & Room Type
3. Add Guest Info

You can add a reservation to the Wait List if it is missing a required feature. 

For example: the rate or room type that the guest wants to book is not available, or the guest is not able to provide their credit card details to guarantee the booking.

This video demonstrates how to make a reservation for a corporate guest using the CORPORATE Client Type; and includes how to select the corporate account and corporate rate during the booking process.

This video demonstrates how to make a reservation for a group guest using the GROUP Client Type; and includes how to select the group block and group rate during the booking process.

This video demonstrates how to make a reservation for a wholesaler guest using the WHOLESALER Client Type; and includes how to select the wholesaler block and wholesaler rate during the booking process.

This video compares two methods to search for a reservation:

1. (basic) Search
2. Advanced Search F3

This video demonstrates how to change the following features of a reservation:

• Client Type
• Arrival/Departure Dates
• Occupancy
• Room Type & Rate

The following videos demonstrate how to change or add information to a reservation, including:

• How to Edit/Add Guest Info
• How to Add a Guest Service
• How to Attach a Travel Agent
• How to Add a Guest Share
• How to Setup Routing

This video demonstrates how to use the Enable Rate Override tool to change the room rate price from $123.00 to $119.00 per night on a reservation.

This video demonstrates how to use the New Res Add-on tool to copy a reservation.

Using this method to copy a reservation is an easy way to book two or more rooms for one guest without having to create a group block. 

There are two ways to cancel a reservation:

1. Cancel a Reservation without a Penalty
2. Cancel a Reservation with a Penalty

The following video demonstrates both methods. 

This video shows how to reinstate a reservation with and without a cancellation fee.

You can view a log of changes made to a reservation using the Activity Log found in the Operations menu. This video shows how to access and understand this report.

This video shows where you can find occupancy reports, such as:

• Reservations, by created date or by arrival date
• Arrival Reports
• Departure Reports