Guest Profiles are used to collect and store information about hotel guests. You can collect contact information, credit card details, guest notes, as well as reservation data and billing. 

The following video demonstrates how to make guest profile fields required when a user makes a new profile or reservation. 

You must have the following clerk permission to access the Required Fields tool: Operations permission 1547, Set Required Fields

The following video demonstrates how to make custom guest profile fields to collect additional information about your guests.

You must have the following clerk permission to access the Custom Guest Fields tool: System Configuration permission 1535, Set Custom Guest Fields

This video will demonstrate how to attach VIP (Very Important Person) status to a guest profile. 

To create a custom arrival report for your VIPs, check out the step-by-step instructions in this suuprt article: Report Example 6: VIP Arrival Report

Guest Profiles can be marked with the DNR (Do Not Rent) status if they are not allowed to return to your property. This video demonstrates how to attach this status and how to generate a DNR guest report.

You must have the following clerk permission to manage DNR status: Reservation Management permission 1538, Set Do Not Rent

This video demonstrates how to merge duplicate guest profiles.

You must have the following clerk permission to access this tool: Operations permission 1522, Guest Profile Merging

This video demonstrates how to purge guest contact details, but retain reservation and financial data for reporting purposes. 

You must have the following clerk permission to access this tool: Operations permission 1555, Purge Guest Personal Information

This video demonstrates how to generate a report for one guest profile. And how to use filters to export guest profiles for marketing purposes.