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How to Access the Payment Reconciliation Report for RoomKeyPMS Payments Powered By Fullsteam

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The following article demonstrates how to access and navigate within the Payment Reconciliation Report for properties that use RoomKeyPMS Payments Powered By Fullsteam. This report is used to reconcile payments recorded in the RoomKeyPMS database with payments processed using RoomKeyPMS Payments Powered By Fullsteam. If there are discrepancies, this report will automatically identify them as either "SMART Match" Transactions or Non Matching Transactions; for more information about how to resolve discrepancies on this report, please see the following articles:

Please note, access to the Payment Reconciliation Report is permission-based; therefore you will need RoomKeyPMS Payments permission 4080, Payment Reconciliation Report to proceed.

All computers at the property, regardless if they will be using the interface to process credit cards or not, MUST be updated to Version 11.0.0.0 or above. Please note, this credit card interface is currently available for USA-based clients only.

How to Access the Payment Reconciliation Report

  1. In the Reports menu select On-line Processing, then select Payment Reconciliation Report
  2. In the Transaction Reconciliation window, the following information is displayed:
    • Customizable Date range will automatically show transactions within the last 7 days
    • Show Ignored Transactions checkbox, when enabled will show all ignored transactions in the report below, if applicable
    • Transactions are grouped by date
      • Click a date group to view transactions summarized by Card Type  
      • Click a card type to view a detailed list of transactions
  3. If there are discrepancies on this reconciliation report, they will appear as follows:
    • "SMART Match" transactions will appear in a blue section at the top of the page, if applicable
    • Non-Matching Transactions will appear in a blue section at the top of the page, if applicable
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