A House (or Master) Account is used when a group wants to take care of some or all charges for their group and they wish to settle the bill at time of Check-Out. A House Account bill will not show the names of the individual guests whom the charges are associated with, but instead will show the RES ID number associated with that guestroom.
Routing of any charges to a House Account (or City Ledger Account) will not take place until check-out. The charges will remain on Folio 8 of the guestroom until check-out, at which point they will be transferred to the appropriate account.
If you do not already have House Accounts set up in the PMS, please consult the article How to Create House Accounts for more information.
Click below to view step-by-step instructions:
Fill in the General tab of the Primary section.
- Name – the name of the Group
- Group ID – this is a code that specific to this group. A group code can only be used once so it is important to make it unique to avoid errors when creating future groups for the same company. The suggested format is the initials of the group, followed by the arrival date. This code is mandatory should you wish for the group to be able to book reservations using the eRes Online Booking Engine.
- Client Type – select Client Type for this group.
- Room Charge Code – select Room Charge Transaction Code
- Arrival Date – select the group arrival date
- Nights – input the number of nights the group will be staying
- Departure Date - will auto populate after the Nights are selected
- Guests can arrive and depart outside the block – this section allows you to setup pre & post nights for the group. If you wish to enter pre or post nights, check this box and then enter the number of pre nights next to “Days Before” and the number of post nights next to “Days After”
- Active – check this box to make this Group active
- Cut-off Days – the number of days before the Arrival Date that you would like for the block to release
- Cut-off Type – select if the Group Block is to be released by Whole Block (the entire block will be released on the Cut off Date) or by One Day (the block will release one day at a time beginning with the first date set in the Cut off Date)
Block Type – select if the Group Block will be either of the following:
- Solid Block Type: the rooms are taken out of general inventory
- Transparent Block Type: the rooms are not taken out of general inventory, so the group guests may be in competition with the general public for the guestroom inventory
- Source of Business – select the source of business from the pull down menu
- Attach note - this note will be placed on all picked up reservations under “Reservation Notes”. Typically this note is regarding billing instructions for the group (ie: "All charges to be paid by the individual guests" or "Room & Tax to be covered by the group Master Account")
Contact & Billing tab
- Folio Number - Use the drop down menu to select folio number 8. When room & tax is to be billed to a House Account the folio number MUST be set to 8.
- Bill to City Account - DO NOT input any information into the "Bill to City Account" area.
- Apply to existing reservations - you need only check this box when you are changing billing on a group from folio 1 to folio 8 (or vice versa). Checking this box will ensure all existing reservations for this group are updated with the correct Folio number.
- Address information – fill in the contact information for this group
When finished, select the Post button in the bottom right hand corner of the screen.
Folio 1 vs. Folio 8
When setting up billing for a Group, there are two available options for where to route the Room & Tax charges:
- Folio 1 - To be used when the guest is personally responsible for settlement of any stay-related charges on their bill. This would typically be used for any Individual Pay scenarios.
- Folio 8 - To be used when a 3rd Party is covering all, or a portion of the charges on the bill. This would typically be used when charges are being billed to a House (Master) Account, or a City Ledger Account.
Routing / Deposit tab
Next, proceed to the Routing/Deposit tab.
Click on the Add House Account button to add a House Account which will be used for billing
Adding a House Account
The following box will appear.
- Select the Client Type (House Account),
- Select the Acc. Type (House Account)
- Choose the House Room # which will be used.
- If the group provided you with a credit card number you would input the information here, although a credit card is not necessary to create a House Account.
- When finished hit the Post button.
Once you select Post, the House Room will appear under the House Accounts section and will be assigned a RES ID number. This means that the House Account for this Group has now been created. The next step will be to setup which charges will be billed to the House Account.
- The arrival and departure dates of the House Account's reservation will be based upon the group's dates, including any pre & post nights.
- The House Account must be checked in before the group's check-out date, otherwise any charges that were routed to it will not transfer at check-out.
- Only selected charges will automatically transfer to the House Account at the time of check-out.
To setup which charges will be transferred to the House Account upon check-out, first, make sure the black arrow under the House Accounts section is pointing towards the House Account.
In this example Room & Tax as well as Breakfast are to be billed to the House Account. Use the drop down menus to select the charges that you wish to transfer to the House Account upon check-out.
- Transaction Group – select the Transaction Group where the desired Transaction Code is located (ie: Room Charge)
- Transaction Code – select the Transaction Code you wish to route to folio 8 (ie: RCH is the Room Charge Code being used for this group)
- Folio – select Folio 8
Once the proper code has been selected, hit the Add button.
If you have other charges that you wish to transfer to the House Account upon check-out, repeat the last two steps until all charges are listed in the window to the right. Once done, click the Post button to save.
In the below example, the group is now set up to have Room & Tax, and Overnight Parking routed to the House Account.
Things to remember about Groups with House Account Billing
- Under the "Contacts and Billing Info" tab, the Folio Number must be set to 8 AND must not have any information filled into the "Bill to City Account" field
- Room & Tax as well as any "Other Charges" (incidentals) may be billed to a House Account
- The House Account must be checked in for the Routing to take place upon checkout
- The House Account should be settled by the Group Coordinator on the day of departure
- The Group Folio will not show individual guest names. It will show Res ID's where the charges were routed from
- Any guests that do not have their charges routed to the House Account must have their Routed box unchecked, and their Folio number for billing changed to Folio 1 on the Rooming List tab. (Please see the article How to Create a Group Reservation using the Group Rooming List for more information on this)
Travel Agent (if applicable)
Fill in the Travel Agent tab of the Primary Section (If this group was not booked via a Travel Agent then you may skip this tab).
If the Group was booked by a Travel Agent and you wish to track the Travel Agent Commission, you will need to attach the Travel Agent to the Group.
- Use the drop down menu to select a Travel Agent from the list of Travel Agents that are currently set up in the Travel Agent Module. Once a Travel Agent is selected the IATA number and Default Commission Rate will populate to the right of the Travel Agent Name.
- If the Travel Agent has a different commission that the one indicated, enter the name of the Travel Agent in the Contact box, then enter the new commission rate in the Override Com % box
- If the Travel Agent does not yet have a profile, click the Binoculars button (next to the drop-down menu) to open up the Travel Agent Module so that a new Travel Agent may be created.
- Once a Travel Agent has been selected, click Post.
Attach rates via the Rates Section.
NOTE: Group Rates should always be attached at the same time the group is created. If Group Rates are not attached, then Forecast Reports will not report on the potential Group Revenue for the group, as they will have no basis for calculation.
Attaching Rates to the Group
When assigning a Rate Plan to a Group you have a few options:
- Create a unique Rate Plan specifically for the Group. This is useful if a group stays several times during the year, and always has the same rate.
- Create a generic Group Rate for use with all Groups. Using the "Override Default Rate" feature, this generic Group Rate can be overridden in the Group Wizard to create a unique rate for each group, based on their individual Group Contract.
- Create Group Rate Plans based on the Market Segmentation of the Groups (ie: SMERF Group Rate, Corporate Group Rate, Wedding Group Rate, etc...). The right rate can then be attached to the appropriate group, and be overridden using the "Override Default Rate" feature to customize the rate based on the Group Contract. This allows reporting on Market Segmentation based on the Rate Plans assigned to each group.
- Assign a Manual Rate (this is the least recommended option)
If proceeding with Options 1, 2 or 3, the rate will need to be attached to the group via the Rate Wizard. Click the Rate Wizard button to open the Rate Wizard Module.
The Rate Wizard Module will open. If you do not already have a Rate Plan created for this Group, use the green + sign to add a rate at this time. (Please see How to create a Rate Plan using the Rate Wizard if unsure of how to build a new rate).
If using an existing rate for this group:
- Select the rate
- Click the Edit button to open it
- With the rate open, proceed to the Groups tab
- Select the "+" symbol next to Hotel Direct to expand the list to show all active groups
- Place a check-mark next to the group this rate will be attached to (if using a generic Group Rate, it may be attached to multiple groups at the same time. This is fine, as each time the rate is attached to a group using this process, the PMS copies the rate to the group as a duplicate. This means that each group has it's own unique instance of the rate on it, and any changes made to the rate on one group will not affect the rates on another group. This is what makes using one Group Rate for all groups possible)
- Click the Update button to save
NOTE: If you need to attach more rates to the group (ie. a "Comp" Rate Plan), repeat these steps on any other Rates needed.
Setting the Default Rate
Once the rate(s) is(are) attached, exit the Rate Wizard to return to the Group Wizard.
- Using the Group Default Rate drop down menu, select the default rate to be used when making a reservation for this group. (The rate selected here will be used by the PMS to calculate the Room Revenue totals for the Forecast Report).
- Click Post to save the selected rate as the Default for the Group.
Using Rate Override (to customize the rate for the group)
At this point, if you wish to Override the Rate of your Group Default Rate for this particular Group, you can select the Override Attached Rates button located to the right of the Default Rate.
NOTE: When the "Group Rate" was attached to this group, it was in fact copied to the group as a new instance of the rate. Making any changes to the rate here via the Override Attached Rates feature will ONLY affect THIS group. Any other groups that may have the same "Group Rate" attached will NOT be affected by any rate changes made locally here. It will also NOT affect the original version of the rate in the Rate Wizard. This allows the user to make group-specific customizations to a rate without endangering the integrity of the same rate on another group.
There are two ways you can Override the Default Rate set for the Group:
- By Days in Group Block
- By Date Range
Option 1: In the Override Rates by Days in Group Block tab, the stay dates for the group are displayed (including pre & post nights).
NOTE: The amounts showing in the Rate Template at the bottom are the price variances between Room Types, as they were pulled from the original rate in the Rate Wizard when this rate was copied over. In order to change them here, they need to be changed on the original rate in the Rate Wizard. Using rate variances on a Group Rate is optional. If you prefer to have a more customizable approach to the group rates, you may wish to make the Group Rate a tiered rate in the Rate Wizard. For more information on this, please see the How to Setup Tiering article in the Rates manual.
The next step is to update the Group Rate in the Rate Template below.
- Enter the new "base rate"
- Click Save
NOTE: This Rate Template works the same as the one located in the Rate Wizard. The base rate is entered into the top line, and the amounts from the template below are added onto that, creating different prices for different room types. For more information on using the template, see the How to Build a Rate Template article of the Rates manual.
A message will appear to advise that the Override was successful.
The Rates Currently Set at the bottom of the Default Rate Override box will now reflect the rates that are set for this Group during its stay.
Option 2: In the Override Rates by Date Range tab, the Date From & Date To will automatically populate with the Group Dates (including Pre/Post Nights)
The next step is select the Dates for which you wish to override the rates, and input the new Rates into the Rate Template below. Select Save to implement these changes.
The Rates Currently Set at the bottom of the Default Rate Override box will now reflect the rates that are set for this Group during its stay.
IMPORTANT NOTE: You can override rates at any time, even after a group has been created. However, if you have reservations already created for the group before overriding the rates, the pre-existing reservations rates will not change. Only new reservations created will show the updated rate, any existing reservations will need to be manually updated one by one.
Setting a new Default Rate for an individual Room Type
If more than one Rate Plan was attached to the Group, you can change the Default Rate for an individual Room Type if you wish by using the bottom section of the Rates tab.
- Select the desired Room Type
- Use the Default Rate drop down menu at the bottom of the screen to choose the desired Default Rate
- Click Post to save
Manually attaching a Rate Plan to an individual Room Type
It is possible to manually attach an individual Rate Plan to an individual Room Type.
- Choose the Room Type from the drop down
- Select the Rate Plan under the Available Rates
- Use the < arrow to move it to the Attached Rates side
Rates should be assigned to ALL room types, even if the room type is not included in the group block. This allows flexibility in the event that a guest needs to be moved to a room outside of the group block, ensuring there is a "Group Rate" available on that room type. Doing this will also allow any room used "outside" of the group block to still be reported on as part of the group.
Creating a Manual Rate for a Group (not recommended)
If you wish to setup a Manual Rate:
- Select the Room Type using Room Type drop down menu
- Enter rates into the Manual Rate section (fill in all boxes, if any are left blank the rate will populate as $0.00)
- Select Manual Rate as your Default Rate
- Click Post to save
These 4 steps must be repeated for each Room Type in the inventory, as this process only deals with one Room Type at a time.
The next step is to input the Group Block, the rooms that are being held for this group to book.
In this view, the following fields are viewable:
- Room Type - a list of your active Room Types
- TOT - total inventory for each Room Type
- Avg Rate - the Average Rate (based on the Group Rate attached to the group in the Rates tab)
Then, broken down by Group Dates (this includes pre/post nights)
- INV - Available Inventory for each Room Type on each date
- BLK - Group Block (this number will decrease as reservations are created)
- PUP - Rooms Picked Up (this number will increase as reservations are created)
- REM - Remaining Rooms in Block (BLK - PUP)
To enter the Group Block, check Edit Mode located in the bottom left hand corner of the screen.
Entering the Block
Proceed to enter Group Block holds under the BLK column for Group Dates (including any pre/post nights). Once Group Block has been entered, select Post to save.
In the example below, Monday, October 26 & Thursday, October 29th are the Pre & Post nights, respectively. In many situations a property may decide to not hold rooms on the Pre & Post nights as there is often no guaranteed pickup for those nights. Instead they may decide to only hold rooms on the nights of the actual group block.
Checking the Totals
Once the block numbers have been entered and saved, we will now see updated block totals at the bottom of the column for each day.
If a group will be in house for a longer period of time, it may be easier to use the Block Holds feature. The Block Holds feature allows a fixed number of rooms to be held for a specific period of time.
Click Block Holds to open the module
With Block Holds open, click Amendment at the bottom to begin entering the block.
Click Insert to add specific Room Types to the block
Click Insert All to add all Room Types to the block
In this example, we are clicking Insert to add Room Types to the block, one at a time.
Click the drop down menu under Room Type to add a Room Type to the block.
- With the correct Room Type selected, choose the desired Date From and Date To, and the number of rooms to hold for that period under Holds.
- Click Post to save
Repeat this process for any other Room Types that need to be added to the block.
Once all Room Types and Blocks have been added, we can see them listed in the Block Amendments main screen.
Amending the Block
On occasion, the original block totals may need to be amended at a later time, either adding to, or decreasing the holds. There are two options available in the Block Holds screen; Hold Override, and Availability.
To understand how these options work, consider this. We have 1 room in block, and it has been picked up, so our remaining block is now 0.
- Hold Override - Using this option, we enter 5 rooms. This means the block is now 5 in total, the pickup is 1, and the remaining block is now 4. (Overrides the original block numbers. Any picked up rooms will be included in the new block and deducted from the total).
- Availability - Using this option, we enter 5 rooms. They add on to the original block of 1 room, creating a block of 6. Because the original 1 room was picked up, we are now left with a remaining block of 5. (Adds on to the original block. Any picked up rooms are added to the new block total).
The Guest Services section allows you to pre-add Guest Services offered to guests with a group. Any services added here will be automatically added to all rooms picked up out of this group block.
Available services will be displayed on the right side of the screen. The Grouping pull down menu can be used to view specific Guest Service groupings. To attach a Guest Service to a Group follow these steps:
- Select the guest service you wish to add (ensure the black arrow is pointing towards the desired guest service)
- Click the Include button to move the selected service from the right side of the screen to the left. The left side is a listing of the services attached to this group
- If a service needs to be detached from the group, click the Remove button to move it back to the right side
Once all desired Guest Services have been selected click on the Post button to save your changes.
For groups with individual pick up (guests are calling in to make reservations and are not entered via the Rooming List), these guest services will automatically attach to all reservations made for this group block. There is an option to manually remove the guest services from a reservation if they do not apply to a specific guest.
For groups with a Rooming List, you will have an option in the “Rooming List” section to identify which guests will have the guest services noted on their reservations.
NOTE: You may alter the price of a guest service by typing the new amount into the Price column and selecting Post to save the change.
Proceed to the Rooming List tab of the Group Wizard.
NOTE: A rooming list may be entered at the same time the group is being created, however once the rates and block are set for the group, you will need to close the Group Wizard and re-open it again before proceeding with entering the Rooming List, in order for the rates to properly load.
To enter a guest name into the Rooming List area, click on the First Name field and enter the guests first name and then click (or tab) to the Last Name field and enter the guest’s last name.
NOTE: THE VARIOUS ROOM TYPES OFFERED ARE INDICATED UNDER THE “ROOM TYPE” COLUMN. ENSURE THAT YOU ARE SELECTING THE CORRECT ROOM TYPE FOR THE GUEST NAME BEING ENTERED.
After the first & last name are entered the arrival date, nights, adults, children and rate will automatically populate. If any of these fields need to be adjusted, simply click on the field. A drop down menu will appear for the arrival date & rate, while arrows will appear allowing you to increase or decrease the number of nights, adults or children in the room.
The last 3 columns located in the Rooming List Section are Routed, Guest Services (G. Srv) and Folio Number (F. No).
- Routed – the routed field is associated with groups that have billing to a House Account. When group has billing set up to go to a House Account this box will be CHECKED to indicate that the reservation’s charges will be “routed” to the house account upon check-out. If you do not want a reservation to have its charges routed to the house account upon check-out, then you would simply un-check this box and hit POST.
- Guest Services (G. Srv) – if this box is checked then the guest reservation will include the guest services selected under the “Guest Services” section. This must be checked at the time of entering the name into the Rooming List. To add or delete guest services AFTER a reservation is created, right click on the reservation and select the “Update Guest Services” option which would allow us to add or delete guest services from within the Group Wizard.
- Folio Number (F. No) – the folio number indicated here will be the same folio number selected under the “Contacts & Billing Info Tab”. Typically when billing is set to go to a House Account or a City Account then the folio will automatically populate with “8”. If there are some reservations that will be responsible for their own charges then you may change the “8” to a “1” to indicate that all charges are to the individual.
Once all the names have been entered into the Rooming List with all the appropriate information, click the Post button. Once clicked, the guest reservations will be created according to the information entered.
NOTE: When looking at the Res ID column, if there is Res ID number present, it indicates an existing reservation for this group. Reservations that are in the process of being entered will display "New" under the Res ID column, until the Post button is clicked to save them.
Copy & Past Method
TIP: Another option when entering a Rooming List is to create all the reservations under the same name, which could then be changed out to the actual guest name at a later date. To simplify this process, we can use the "Copy & Paste" function.
First, enter the name that is to appear on all the reservations (do not hit Post at this time). Next, highlight the first name, right click and select "Copy".
Click on the next empty cell under First Name, right click and select "Paste all".
The entire Rooming List will now be populated with the exact same guest reservation details for each room. The Arrival Date, Nights, Adults, Children & Rate may be altered at this time.
Click Post to save changes and create the reservations.
After a reservation is created, if you need to add a Guest Share Name to a reservation, you can double click on the corresponding empty box under the Share column (this column is identified by a two head icon).
- Double click the box under the Share column to open the Shares box
- Select the "Ins" (insert) button to add a Share Name
Proceed to enter the Share information:
- First Name/Last Name - enter the first/last name of the guest share
- Use Folio - check this box if you wish for the share guest to have their own Folio # for charges
- Store Profile - check this box if you wish to store a Guest Profile for the Guest Share (You can also use this option to search for an existing profile)
- Split Room Charges Equally - check this box if you wish for Room Charges to be split equally among all Guest Shares upon check-out.
Select Post to save changes.
After a share has been added to a reservation - a two head icon will appear under the Share column to show that this reservation has a Guest Share.
Other Rooming List Functions
Other functions within the Rooming List section are:
- Assign All Rooms – pressing this button will automatically assign room numbers to the reservations found in the Rooming List. You can also manually choose room numbers or change the auto assigned room numbers by using the drop-down list in the Room # column.
- Change Res - button allows us to change the details of the selected reservation within the Rooming List. Clicking this button will open the Modify Reservation Screen. (This feature can also be accessed by right clicking on a name in the Rooming List and selecting Change)
- Add Note – allows you to add Reservation Notes to a reservation found in the rooming list. NOTE: In the bottom left hand corner of the notes box you have the option to check the "Copy to all reservations" box, which will copy the note to all reservations within the Rooming List.
The Notes tab is an area where internal notes about the group can be recorded. Anything entered in this area will not print out on any guest confirmations or folios.
TIP: A Group cannot be canceled if there are notes in the Notes tab. If you receive the following error message when trying to cancel a group, simply delete the notes found in the notes section and then proceed with the cancellation.
"THE DELETE STATEMENT CONFLICTED WITH THE REFERENCE CONSTRAINT "FK_GROUP_MEMOS_GROUPS". THE CONFLICT OCCURRED IN DATABASE "BNBEAST", TABLE "DBO.GROUP_MEMOS"."
To add notes to the Group Wizard:
- Click Insert
- Type note into the blank field on the right
- Click Post to save the note