Support Centre

How to fix Guest charges that were charged to the Individual, but should have gone to a City Account

Updated

Option 1 (if guest has already been checked out and cannot be re-instated)

  1. Go to Guest Folio and reverse the charge(s) that were suppose to have been transferred to the City Ledger
  2. Reverse the corresponding payment that was made by accident
  3. Go to City Account and manually post charge(s) onto Group Invoice

Option 2: (if guest is still in-house or reservation can be re-instated)

  1. Go to Guest Folio and reverse the erroneous payment
  2. Check-out the guest to the appropriate City Account
Previous Article How to fix Guest charges that went to a House Account but should have posted to City Account
Next Article How to fix Guest charges that went to the Individual, but should have gone to House Account
Have a question for us? Submit a Support Case