How to fix Guest charges that were charged to the Individual, but should have gone to a City Account
Updated on
Option 1 (if guest has already been checked out and cannot be re-instated)
- Go to Guest Folio and reverse the charge(s) that were suppose to have been transferred to the City Ledger
- Reverse the corresponding payment that was made by accident
- Go to City Account and manually post charge(s) onto Group Invoice
Option 2: (if guest is still in-house or reservation can be re-instated)
- Go to Guest Folio and reverse the erroneous payment
- Check-out the guest to the appropriate City Account