How to fix Guest charges that were charged to the Individual, but should have gone to a City Account

Updated on Jan 17, 2023

Option 1 (if guest has already been checked out and cannot be re-instated)

Go to Guest Folio and reverse the charge(s) that were suppose to have been transferred to the City Ledger
Reverse the corresponding payment that was made by accident
Go to City Account and manually post charge(s) onto Group Invoice

Option 2: (if guest is still in-house or reservation can be re-instated)

Go to Guest Folio and reverse the erroneous payment
Check-out the guest to the appropriate City Account

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