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How to fix Guest charges that went to a House Account but should have posted to City Account

Updated on

Option 1 (if guest has already been checked out and cannot be re-instated)

  1. Go to the House Account and reverse the erroneously transferred charge(s)
  2. Go to City Account and manually post charge(s) onto the Group Invoice

Option 2: (if guest is still in-house or reservation can be re-instated)

  1. Go to the House Account and reverse the erroneously transferred charge(s)
  2. Repost the charges(s) manually on the Guest Folio
  3. Check-out the guest to the appropriate City Account
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