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How to fix Guest charges that went to the Individual, but should have gone to House Account

Updated

Option 1 (if guest has already been checked out and cannot be re-instated)

  1. Go to Guest Folio and reverse the charge(s) that should have been transferred to the House Account
  2. Reverse the corresponding payment
  3. Go to House Account and manually post charge(s)

Option 2: (if guest is still in-house or reservation can be re-instated)

  1. Go to Guest Folio and reverse the erroneous payment
  2. Use the Move function to transfer the appropriate charge(s) to the House Account.
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