How to fix Guest charges that went to the Individual, but should have gone to House Account

Updated on Jan 17, 2023

Option 1 (if guest has already been checked out and cannot be re-instated)

Go to Guest Folio and reverse the charge(s) that should have been transferred to the House Account
Reverse the corresponding payment
Go to House Account and manually post charge(s)

Option 2: (if guest is still in-house or reservation can be re-instated)

Go to Guest Folio and reverse the erroneous payment
Use the Move function to transfer the appropriate charge(s) to the House Account.

Previous Article How to fix Guest charges that were charged to the Individual, but should have gone to a City Account

Next Article How to fix Guest charges that went to a City Account, but should have gone to the Individual

Have a question for us? Submit a Support Case