Support Centre

How to Create a Task List

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The Task List feature can be used to create shift check lists for various users in the PMS (ie: AM Front Desk Task List, PM Front Desk Task List, Night Audit Task List, Switchboard Task List, etc…).

The following article reviews how to create a Task List using the Message Center.  This feature requires a minimum RoomKeyPMS version of 11.0.0.58.

Creating a Task List

Proceed to Operations > Message Center > New Entry.

Creating a Task List

Check the box next to Create as a Task. Select the start date to begin using the Task List.

Check the box next to Attach Task List, and click the View Task List button.

There are two options at this point:

Option 1: Use a pre-existing Task List

If the desired Task List has already been created. select the Select a Task from Template menu at the top of the screen and select an existing template.

Option 1: Use a pre-existing Task List

Option 2: Create a new Task List

To create a new Task List, first enter the name of the Task List in the Task List Name field.

Option 2: Create a new Task List
  1. Select the Add button to add items to the Task List.
  2. To add an item to the list, enter the task into the Task Item Name box below
  3. Click OK to save

The task will appear in the box below. The Remove button can be used to remove an Item and the Edit button can be used to edit an item.

IMPORTANT NOTE: DO NOT use apostrophes in the Task List items, as it will cause an "Incorrect syntax near 's'" error message. If this error is encountered, find the apostrophe and remove it from the list by using the Edit button.

Continue to use the Add button to add as many items to the Task List as needed.

Once all required items have been added to the Task List, click Save.

The Task List will now be attached to this Task.

To make the Task Repeatable, check the "Task is Repeatable" checkbox and fill in the following information:

  • Repeats - select to repeat Daily, Weekly or Monthly
  • Repeat every - depending on the Repeats selected:
    • For Daily - select 1 if you wish the task to repeat every day, 2 if you wish for it to repeat every 2nd day, etc...
    • For Weekly - select 1 if you wish the task to repeat once a week, 2 if you wish for it to repeat once every 2 weeks, etc...and then check the corresponding days of the week you wish the Task to Repeat
    • For Month - select 1 if you wish the task to repeat once a month, 2 if you wish it to repeat once every 2 months, etc....
  • Ends - select when you would like the task to end, the options are:
    • Never
    • After X # of Repeats
    • After a Specific Date
  • Create - how many days prior to the due date do you want the Task List to appear in the Message Center.  If "0" is selected, this means the Task List will appear in the Message Center the day it is due at midnight.  Selecting "1" means it will appear the day BEFORE it is due at midnight.

As it was a Front Desk Task List that was created, for Message Recipients, only the Front Desk Staff have been selected.  For managers creating Task Lists for staff, ensure to also check Add to "My Tasks" Listing to be able to view the progress of the Task Lists, and to ensure they are being completed.

The last step is to add a Subject and message content below.  When completed, click Send to distribute the Task to the chosen recipients.

The Task List will now appear under My Tasks for all recipients (Task Lists are identified by the red book marker in the 1st column).

NOTE: Task List Tasks (not the Task List templates) are deleted from the PMS 30 days after they are completed.

NOTE:  A Task List, when originally created, regardless of "Due Date", will appear in the Message Center as soon as it is created.  So, for example, if today is Jan 22nd and you have created a Task List with the Due Date of Jan 23rd - the Task List that is due on Jan 23rd will appear immediately in the Message Center.  If your "Create" is set to "0" - this means the next time the Task List will appear in your Message Center is Jan 24th - which is the "next day".  We point this out as some Clients may expect a new Task List to appear on Jan 23rd, but one will not as it was created on Jan 22nd for Jan 23rd.  If your "Create" was set to "1" then you will have a Task List appear on Jan 23rd (1 day prior to Due Date) - but since you already have a Jan 23rd Task List it is recommended to set your "Create" to "0" when the "Due Date" is set as tomorrow's date.

Proceed to the Sent Items tab.  By double clicking on the task under the Sent Items tab, the following options will be available:

  • View Task Attachment - click to view the Task List, and check off items as they are completed. NOTE: Task List Tasks (not the Task List templates) are deleted from the PMS 30 days after they are completed
  • Add Comment – click to add a comment to this task without completing it
  • Who’s Read? - click to view who's read the task NOTE: Only the person that set the Task is able to view who's read the task.
  • Edit – click to edit the task. NOTE: Only the person that set the task can edit the task

NOTE: The Operations Clerk Permission - 1553 Allow View/Edit of Tasks by Other Users allows a user that has the permission to view/edit/delete tasks created by other users (by doing a Search under the “Sent Items” tab for tasks that are “Created By” a selected User). If a task that has been read by other users is deleted, a message will be sent to those users to notify them that the task has been deleted.

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