The following article reviews how to complete an item that is part of a Task List in the Message Center.
Proceed to Operations > Message Center > My Tasks tab. Double click on the Task List being worked on.
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Click View Task Attachment.
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To print a paper copy of the Task List and manually check off the items, click the Print button at the bottom of the screen, otherwise, to complete a task, check the box beside each task as they are completed.
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When checking an item off the list, a message will appear asking to confirm completion of the item on the Task List. Click Yes to continue.
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Another window will open, allowing for a comment to be added (comments are optional). To complete the task, click Ok.
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Once an item on the Task List is completed it will appear in Green. The name of the person that completed the task will appear under the Completed By column.
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If any comments were made regarding the completed task, a little paper icon will appear in the far right column. Double click on this icon to view the comments.
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NOTE: The Task List can also be printed once it has been completed, so that a record can be kept and turned in. When printed, it will show the agent that completed the Task, when it was completed, as well as any comments that were added.
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Once the Task List is completed, under My Tasks, the red bookmark icon will now be replaced by a green check beside it to show it is completed.
NOTE: Task List Tasks (not the Task List templates) are deleted from the PMS 30 days after they are completed.
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