The Phone Call Log Reports are for properties using a Call Accounting interface, where the interface posts calls directly to the PMS.
There are two Phone Call Log Reports available:
- All Calls Report
- Not Posted Calls Report
Both reports are reviewed in this article.
All Calls Report
Reports > Audits > Phone Call Log > Posted Calls Report
This report shows a list of phone calls that have been posted to guest accounts via the telephone interface.
The report includes:
- Date (the call was placed)
- Time
- Extension
- Duration
- Amount
- Phone Number called
When would I use this report?
- This report can be used if a guest is disputing a telephone call. It can be used to verify the telephone number called and the duration of the call
- This report can be used to confirm that the Call Accounting Interface is working. If phone calls have NOT been recorded over a long period of time, reboot the Interface Computer and perform a test call from a checked-in guestroom to confirm that it posts to the PMS. If the phone call does not post, contact PMS Support for further assistance.
Not Posted Calls Report
Reports > Audits > Phone Call Log > Not Posted Calls Report
This report shows a list of phone calls that have NOT been posted to guest accounts via the telephone interface.
The report includes:
- Date (the call was placed)
- Time
- Extension
- Duration
- Amount
- Phone Number called
When would I use this report?
This report can be used to check for any phone calls that did not post to guestrooms. This allows for a property to:
- Manually post the phone call to the guest's folio in the PMS
- Ensure that no phone calls were made from guestrooms that are showing vacant in the PMS