Use the following article links to learn about common Front Desk Agent tasks and functions in RoomKeyPMS
Login
Use the following articles to learn more about managing a RoomKeyPMS Login:
Manage Guests
Use the following articles to learn more about guest management functions in RoomKeyPMS:
Arrival
- How to Post a Deposit
- How to Assign a Room Number
- How to Check In a Reservation
- How to Create a Walk-In Reservation
- Print a Registration Card
- How to Print Bulk Registration Cards
In-House
- How to Post a Charge
- How to Post a Payment
- How to View a Guest Folio
- How to Reverse/Adjust/Transfer a Posting
Sundry Sales
- How to Post a Transaction in Sundry Sales
- Paid by Room Feature
- How to Print a Receipt from Sundry Sales
Departure
- How to Check-Out a Reservation
- How to Check-Out a Reservation with Multiple Folios for One Guest
- How to Check-Out a Reservation to the City Ledger (ie: Direct Bill)
- How to Print & Email a Guest Folio
Additional Guest Management Functions
- How to do a Room Move
- How to Move a Posting to Another Reservation while In House
- How to Move a Posting to a Different Folio Number Within the Same Reservation
- How to Transfer Charges to the City Ledger before Check-Out
- How to increase an In House Guest's Credit Limit
- How to Check Out a Reservation when Billing is Split among Multiple Guest Shares
- How to Check-Out a Reservation with Charge Routing
- How to Check-Out a Reservation to a House Account
- How to Adjust a Guest Folio after Check-Out
- How to Re-instate a Checked Out Reservation
Managing Reports
Use the following articles to learn more about common Front Office reports in RoomKeyPMS:
Accessing RoomKeyPMS requires an internet connection. If your internet goes down, you can use the Smart File Backup button from the Login Page to access emergency reporting