TFS #24990 - Group Default Room Charge - When creating a Group Reservation via New Res it was not selecting the correct Default Room Charge Code that was set on the Group. *This issue has been fixed, the correct Room Charge Transaction Code will attach when creating a New Res for a Group.
TFS #25460 - Wait List Scroll Bar - When using your mouse to scroll through the list of Wait List Reservations it appeared to be scrolling to a new reservation when in fact it was not. *This issue has been fixed.
TFS #25199 - Payment Reference Bug - When changing the Payment Type if you typed in the new Payment Type instead of using the drop down menu it would the Reference Field would update to new Transaction Code but the payment would post to the old Transaction Code. *This issue has been fixed.
TFS #25537 - Tape Chart Report Issue - Tape Chart Report was no longer displaying Guest Names. *Report has been fixed and once again display Guest Names.
TFS #25259 - Wholesaler Edit Mode Checkbox - When switching from a Wholesaler with 1 block date range to a Wholesaler with 2 or more block date ranges and then back again, the "Edit Mode" button on the Inventory Tab would disappear. *This issue has been fixed, the "Edit Mode" button will no longer disappear in this scenario.
TFS #25426 - Rate Override Issue - When extending a guest stay & overriding the Rate at the same time, the Rate would update on the Guest Folio & Reg Card but was not holding the update in the Calendar Tab of the reservation. *This issue has been fixed and the correct Rate will now display when viewing the reservation Calendar Tab as well.
TFS #25432 - Tape Chart Check-In Error - If you used drag & drop on the Tape Chart to assign a new room number to a guest and then immediately selected the "Check-In" button afterwards and error would occur. *This issue has now been fixed.
TFS #25411 - Corporate Res Note Issue - When creating a new Corporate Reservation, if the Corporate Account had Reservation Notes the notes would appear under the Guest Info Tab. If the Client Type was changed before the Reservation was completed, the Corporate Res Notes would remain and need to be manually deleted. *This issue has been fixed and Corporate Reservation Notes will now automatically be removed if the Client Type of the Reservation is changed before the reservation is completed.
TFS #25593 - GDS Conf # Search - Time Out error was occurring when trying to search for a GDS Confirmation # via Search -> Search. *This issue has been fixed AND an enhancement has been made to allow for partial entry (beginning only) of a GDS Confirmation # in order to search in Search & Advance Search.
INCIDENT UPDATE: Pre-Authorization Issue on December 29, 2024
We would like to inform you of a technical issue that occurred on Sunday, December 29, 2024, between 7:35 AM and 9:45 PM PST. During this time, RoomKeyPMS Payments Powered by Fullsteam experienced difficulties with pre-authorizations, causing error messages when attempting to process payments.
While Fullsteam has resolved the issue, some pre-authorizations obtained during this period were successfully processed in Merchant Track but will not be visible in RoomKeyPMS. As a result, these pre-authorizations cannot be manually settled or voided.
Action for Affected Pre-Authorizations
To process payments for reservations impacted by this issue, you can use the "Post Payment" option in RoomKeyPMS.
What Will Happen with Affected Pre-Authorizations
Affected pre-authorizations will automatically be released according to the card-issuing bank's authorization release policy. Any held funds will be returned to the cardholder, though the timeframes for this may vary depending on the card type and issuing bank.
If expedited release is needed, most card-issuing banks will require verbal approval from the cardholder, issuing bank, and merchant to authorize the release of pre-authorizations.
The Fullsteam development team is aware of the incident and has successfully mitigated the issue. They are currently monitoring system performance. We understand that outages can cause disruptions and frustration, and we are committed to minimizing such occurrences and their impact on your operations.
Thank you for your understanding and cooperation.
Status Pages
See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.
For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.
Attention Regarding Sequoia 15
This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.
Webinars
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Up Next: Payment Processing & Reconciliation | Wednesday, January 22nd