Updated on
Properties on Version 11.0.0.14 should Update 11.0.0.16
Issue in Version 11.0.0.15:
Unable to authorize Credit Card using Guest Folio Credit Limit => it was reported that if a Folio had no charges or all charges to Folio 8, that a clerk was unable to authorization a Credit Card by going to Transactions -> Guest Folio Credit Limit. This issue has been fixed in Version 11.0.0.16 and authorizations can be taken via this method once again.
2024/2025 Holiday Office Hours
In case of a hotel operation technical emergency, please reach out to our after-house emergency support line at 1-800-234-5695, option 3. Kindly leave a voicemail, as emails are not monitored outside of regular hours.
For non-emergencies, our support team will promptly attend to your matter on the next business day when the office reopens. Regular support hours, from 6 AM to 5 PM PST, Monday through Friday will resume on Thursday, January 2, 2025.
Wishing you joyous holidays from the entire RoomKeyPMS team!
Status Pages
See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.
For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.
Attention Regarding Sequoia 15
This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.
Webinars
Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.