Updated on
Properties on Version 11.0.0.14 should Update 11.0.0.16
Issue in Version 11.0.0.14:
Letters with accents displaying as "?" => it was reported that any letters with accents (ie: é, ë, etc...) were appearing as "?" in V11.0.0.14. This issue has now been resolved and the letters are displaying properly once again in V11.0.0.16.
2024/2025 Holiday Office Hours
In case of a hotel operation technical emergency, please reach out to our after-house emergency support line at 1-800-234-5695, option 3. Kindly leave a voicemail, as emails are not monitored outside of regular hours.
For non-emergencies, our support team will promptly attend to your matter on the next business day when the office reopens. Regular support hours, from 6 AM to 5 PM PST, Monday through Friday will resume on Thursday, January 2, 2025.
Wishing you joyous holidays from the entire RoomKeyPMS team!
Status Pages
See live updates on RoomKeyPMS system performance, service interruptions, or technical issues on roomkeypms.statuspage.io.
For any Fullsteam payment processing issues, please see status.fullsteam.com for live updates.
Attention Regarding Sequoia 15
This MAC iOS update may affect reports in RoomKeyPMS. We recommend you do not update to Sequoia 15 at this time. Once a fix has been developed, an updated notification will appear here.
Webinars
Hosted on the 3rd Wednesday of each month, our webinars showcase RoomKeyPMS features and highlight Best Practice Recommendations.
Up Next: Custom Guest Documents | Wednesday, December 18th