Support Centre

Version 11.0.0.36 - May 21, 2024

Updated on

Enhancements/Updates:

Cancellation Reasons not updating for Chained Property => a chained property reported that they had updated the Cancel/Checkout Reasons for all their properties but when cancelling a reservation, the updated reasons were not displaying for all properties within the chain.  It was discovered that if you switched properties while in System Configuration -> Property, the "Reasons" tab was not updating with the selected properties reasons.  This bug has now been fixed and the proper Reasons will display when switching properties.

Guest Service Amount Discrepancy => it was reported that when preforming a New Res Add On, if the original reservation had Guest Services attached, the services were not always copying properly (ie:  sometimes the services would duplicate, sometimes the amount reflected on the Confirmation was not what was on the reservation).  This issue has now been fixed.

Room Assignment Calendar (F11) Export => a property reported that when they were exporting the Room Assignment Calendar (F11) that the dates along the top were displaying as Day 1, Day 2, Day 3 etc...and not the actual Date.  They also reported that not all dates selected would be included in the export and some days would show blank data as opposed to "Vacant".  These issues have now been resolved and the report will now export all selected dates with the proper Date displayed along the top.

Inactive Room Types appearing in Package & Inclusions area => it was reported that Inactive Room Types were appearing under System Configuration -> Packages and Inclusions -> Room Types & Rates Tab.  This issue has been resolved and now only Active Room Types will be displayed.

RoomKey Embedded Browser opening blank when logged in via Server PC => when logging into RoomKeyPMS via a Server Computer it was noted that sometimes the Embedded Browser in RoomKeyPMS would open blank (this is used to open such reports as the Reconciliation Report or the Profile Match & Merge Module).  This issue was due to an update to the embedded browser in RoomKeyPMS which does not appear to be supported when a property logs in a Server Computer.  Should your property encounter a simliar issue please reach out to RoomKeyPMS Support and they can switch your RoomKeyPMS to open with your computer default browser as opposed to the RoomKeyPMS embeddd browser. 

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